Complaints
Draft wording for the sample site — to be reviewed before launch.
If something has gone wrong with our service, we want to hear about it and put it right.
How to complain
Use the form below. Tell us what happened, when, and what you would like us to do. If it is about a quote or a policy, include the insurer's name and any policy number, but please do not include identity numbers.
What happens next
- We email you an acknowledgement with a reference number straight away.
- Someone from our team looks into what happened.
- We reply to you by email with what we found and what we will do.
Complaints about a claim or a policy decision
The insurer that issued your policy decides claims and sets its policy terms. If your complaint is about an insurer's decision, the insurer's own complaints process will be the quickest route. Tell us as well, and we will help you raise it with them.